To arrange for a return, simply call our Customer Service department or fill the online form. The following conditions must be complied with:
All returns must be accompanied by a copy of your invoice and a reason for the return.
Returned products must have been purchased within the previous fourteen (14) days, Thirty (30) days for Atop member customers. Any returns past fourteen (14) days, thirty (30) days for Atop member customers, are subject to a 15% restocking fee.
Shortages or errors in shipments must be reported within three (3) days of items received date.
Shipping charges will apply on all returns.
Exceptions: The following special, customized, or government-regulated items are not returnable:
Opened handpieces, small equipment, and custom-ordered equipment
Special order items (products that we do not ordinarily stock)
Personalized and imprinted items
Items that cannot be returned to the manufacturer