Effective September 29, 2025, we have moved to a new office facility. Please update your records and direct all future correspondence to our new address:
9390 Woodbine Ave, Unit 322 Markham, ON L6C 0M5
We look forward to continuing to serve you from our new location. Thank you for your attention to this change.
Returns
To arrange for a return, simply call our Customer Service department or fill the online form. The following conditions must be complied with:
All returns must be accompanied by a copy of your invoice and a reason for the return.
Returned products must have been purchased within the previous fourteen (14) days, Thirty (30) days for Atop member customers. Any returns past fourteen (14) days, thirty (30) days for Atop member customers, are subject to a 15% restocking fee.
Shortages or errors in shipments must be reported within three (3) days of items received date.
Shipping charges will apply on all returns.
Exceptions: The following special, customized, or government-regulated items are not returnable:
Opened handpieces, small equipment, and custom-ordered equipment
Special order items (products that we do not ordinarily stock)
Personalized and imprinted items
Hazardous items
Expired products
Items that cannot be returned to the manufacturer