Welcome to Atop Privacy Statement
Welcome to the Privacy Statement of Atop Dental Canada Inc. ("Atop"). On this page you will find information about our policies with respect to Personal Information and Anonymous Information that is collected through Atop websites (Sites) and through other communications with us. Please visit this page frequently to learn of any changes to our Privacy Statement. This Privacy Statement was last modified on February 27, 2012.
Please feel free to contact our Chief Privacy Officer after reading our Privacy Statement if you have any questions or concerns:
Chief Privacy Office 9-595 Middlefield Road, Toronto, Ontario, M1V 3S2, Canada Tel: 1-416-293-2868 Fax:1-416-800-7475 E-mail: privacy.officer@Atop.com If you have a product or My Atop account question, please use our Contact Us options
Our Commitment to Privacy Atop operates the Sites to provide you with a convenient way of communicating with us. The Sites provide you with an opportunity to learn about our products and to access our services. We endeavour to make your use of our Sites an informative and satisfactory experience while protecting the privacy of your Personal Information.
What is Personal Information?
Personal Information is information that is personally identifiable to you. This information includes your personal e-mail address, your home address, your home telephone number, your personal cell phone number, your age, your income, and other similar information.
What is Anonymous Information>? Anonymous Information is information that we collect automatically through your visit to our Site but is not associated with your Personal Information. For example, your internet protocol (IP) address and internet browser type (Browser) will be Anonymous Information, except where you perform certain functions on our site
When do we collect Personal Information? We collect Personal Information that you voluntarily provide to us when using certain Atop services and when you communicate with us. For example, we collect Personal Information when you:
a. Set up a My Atop account
b. Register a product or warranty
c. Locate a dealer
d. Participate in a contest, promotional contest or Power Partner Program
e. Complete a survey
f. Subscribe to a newsletter or mailing list
g. Obtain a rebate
i. Apply for employment with Atop
When you do any of these things, we may ask you to provide certain information such as your e-mail address, name, home address, postal code and home phone number. We may also ask you optional questions about alternate means to contact you (such as business phone numbers, cell phone numbers, and fax numbers), your gender, age range, income range and primary language. We ask for your contact information and primary language so that we can better serve you. In some cases, we may require information about your age in order to enforce the rules relating to children and minors opening a My Atop account or entering a contest or promotion. We ask for other information so that we can better understand the demographics of our customers. In addition, we may ask you to permit us to contact you with further information about Atop, including our products and special offers.
Regarding Children and Minors Our Sites and the services offered on our Sites are not directed to children under the age of 13 years. We will not knowingly collect Personal Information from children under the age of 13. With some exceptions, our contests and promotions are not directed to Minors (persons who are under the age of majority in their place of residence). We will not knowingly permit Minors to enter a contest or promotion in violation of a restriction on entry. Upon learning that our policies with respect to children and Minors have been violated, we will delete all Personal Information that has been collected with respect to that child or Minor except Personal Information that is necessary to keep a record of the occurrence and to prevent further occurrences. We request that parents and legal guardians monitor internet usage of their children and Minors and help enforce our Privacy Statement.
How do we use your Personal Information? If you register for a My Atop account, you will be able to register your Atop products, obtain support for those products, and track any repairs that have been requested. We collect this information in order to provide you with a personalized support experience to enhance ownership of your Atop products. We collect this information so that you can access your registered products, get the latest news and alerts about your products, receive product notices (such as recall notices), download manuals and drivers and get up to the minute status on your orders and repair/exchanges. In addition, we use this information, with your permission, to identify other Atop products and services that might be of interest to you.
Do we disclose your Personal Information to others? We do not disclose your Personal Information to third parties, except as stated below or at the time of collecting that information from you, or as otherwise permitted or required by law.
In limited cases, we may share your Personal Information with our Affiliates in the Atop family of companies. We may also share your Personal Information with our third party service providers. We share your Personal Information in order to process information and data, store data, fill orders you have placed, deliver products to you, provide customer service to you, survey your interest in our products and services, assess your customer satisfaction, to advise you of contests and promotions, to administer contests and promotions, and to offer you additional products and services. If we disclose your Personal Information to our Affiliates or to third party service providers it is solely for the purpose of assisting us. We do not sell or rent your Personal Information to others. If we disclose your Personal Information to our Affiliates or third party service providers, we require that your Personal Information remains secure, confidential, and is only used in accordance with the purposes for which it was collected and this Privacy Statement. Atop is and will remain responsible for your Personal Information when it is disclosed to Affiliates or third party service providers.
Foreign Affiliates and Third Party Service Providers Our Affiliates and third party service providers may be located outside of Canada. We require Affiliates and third party service providers who receive your Personal Information from us to provide your Personal Information with a comparable level of protection. However, your Personal Information will also be subject to the laws of those jurisdictions.
How do I change my marketing preferences? If you register for a My Atop account, we ask you for permission to contact you about new products, offers and other information. We may also ask you how you would like to be contacted. You may change these preferences at any time by following the instructions to "unsubscribe" from further communications, logging into your account and making a change to your preferences, or by selecting the "close my account" option in your My Atop account. Please note that it may take several days to process the requested change.
If we have collected Personal Information from you over the telephone or in some other manner and you would like to request that we not use your Personal Information to contact you for marketing purposes, please either choose "unsubscribe" from further communications or notify the Privacy Officer at 9-595 Middlefield Road Toronto, Ontario M1V 3S2, Canada Tel: 1-416-293-2868 Fax:1-416-800-7475 E-mail: firstname.lastname@example.org Please understand, however, that we may need to ask you questions involving Personal Information in order to verify your identity to process your request. We may also keep a record of our communications. We will remove your Personal Information from our list for marketing purposes following your request. However, we may still contact you for non-marketing purposes if we need to advise you of an issue concerning your warranty or of a recall notice affecting a product that you have purchased.
Notice to Persons Outside of Canada This Privacy Statement is governed by the laws of Canada. By submitting Personal Information to us, you understand that your Personal Information will be subject to the laws of Canada.